At MotorBike Squad International (“MotorBike Squad India”), we want every rider to feel confident shopping with us. If something doesn’t fit, doesn’t look right, or arrives with an issue, we’re here to help.

This policy explains how returns, exchanges, and refunds work at motorbikesquad.in.

1. Eligibility for Returns

We accept returns under the following conditions:

• • Return request must be raised within 15 days of delivery.

  • The product must be unused, unwashed, undamaged, and returned with all original tags and packaging.

  • A valid reason and clear photos of the product must be provided for return approval.

  • Products damaged due to misuse or improper handling are not eligible for return.

2. Reasons Accepted for Returns

We accept returns for:

• • Wrong item received

  • Wrong size delivered

  • Defective or damaged product

  • Quality issue with supporting photos

  • Exchange request (size, colour, or product change)

3. Exchanges

We offer a smooth 15-day exchange window.

You can request:

• • Size exchange

  • Colour exchange

  • Product-to-product exchange (based on price difference)

Exchanges are processed once the returned product is received and inspected at our warehouse.

4. Return Process

To request a return:

1. 1. Contact us at office@motorbikesquad.in or raise a support ticket 

   2. Provide your order number, photos, and reason for return.

   3. Once approved, we arrange a pickup or guide you through the return shipping steps.

   4. Our team will inspect the item once it reaches our warehouse.

   5. Refund or exchange will be processed based on the inspection.

5. Refund Policy

Refunds are issued under the following terms:

• • Refunds are processed only after we receive and inspect the returned product.

  • 15 days of refund policy

  • Refunds are issued to the original payment method (UPI, card, net banking, wallet).

  • Refunds may take 1–3 business days after approval, depending on your bank or payment gateway.

How to find Refund Option? 

Visit My Account – Orders – View Orders – Request Refund

Non-Refundable Situations

Refunds will NOT be issued if:

• • The product is used or washed

  • The product is returned without original packaging

  • The item is damaged due to customer handling

  • The return request is made after 15 days

  • The courier marks the package as RTO due to incorrect address or refusal of delivery

6. Replacement Warranty

If your product has a manufacturing defect:

• • We offer a 15-day replacement warranty for immediate issues.

  • For long-term issues, product warranties apply:

    • 1 year general warranty

    • 1 year defect-only warranty

    • 3 years manufacturer warranty

Photos or videos of the defect may be required before approval.

7. Shipping Charges for Returns

• • If the return is due to our mistake (wrong product, wrong size sent, damaged item), pickup is free.

  • If the return is due to customer reasons (size issue, preference change, etc.), a small return shipping fee may apply depending on your location.

8. Order Cancellation

• • Orders can be cancelled only before shipping.

  • Once shipped, cancellation is no longer possible.

  • Orders refused at the time of delivery may be marked as RTO and may affect future ordering privileges.

9. Contact Us

For any return or refund questions, feel free to reach us:

📧 office@motorbikesquad.in
📞 +91 89812 96962

Our team is always here to help you with a smooth and hassle-free experience.