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Shipping Policy – MotorBike Squad International

At MotorBike Squad International (“MotorBike Squad India”), we aim to provide fast, reliable, and transparent shipping across India.

We operate from two key locations – Jammu & Kashmir and Kolkata – while our parent company is registered at 172 Spon St, Coventry CV1 3BB, United Kingdom.

By placing an order on motorbikesquad.in, you agree to the shipping terms outlined below.

 

1. Shipping Partners

We work with trusted delivery partners across India to ensure safe and timely deliveries:

    • Shiprocket
    • Bluedart
    • DTDC
    • Amazon Shipping
    • Ekart

 

2. Delivery Timeline

Our standard free shipping delivery time across India is 5–8 business day.

IInternational shipment delivery may take 8–13 days. However, it’s better to contact us before placing an order, as we charge separately for international shipping.

Delivery may take longer in remote areas or during high-volume seasons.

 

3. Order Processing Time

All orders are processed and packed within 1 business day.
Orders placed after 5 PM are processed on the next working day.

 

4. Shipping Charges

We offer Free Shipping throughout India on all orders—no minimum purchase required.

 

5. Cash on Delivery (COD)

We previously offered full Cash on Delivery. However, due to increasing cases of fake addresses and fraudulent orders, we have discontinued standard COD

If you prefer to order with partial COD for trust or confirmation reasons, we provide a 45% advance payment option. After paying the advance, the remaining amount can be paid in cash at the time of delivery.

 

6. Shipping Responsibility

We take full responsibility for your order until it is handed over to the courier partner.
Once the courier picks up the package, delivery timelines and transit handling are managed by them—but we fully assist you in case of any issues.

 

7. Customer Verification

To ensure successful and secure delivery, you may receive a verification call or message from our team or from our shipping partners. Orders may be held until verification is completed.

 

8. Return-to-Origin (RTO) Policy

If an order is already shipped and you request a cancellation, the cancellation will not be accepted.
If the delivery fails due to:

    • Customer refusal
    • Incorrect address
    • Unreachable phone number

…the order will be marked as RTO (Return to Origin) and may affect future COD/partial-COD privileges.

 

9. Packaging Quality

All products are securely packed using materials branded under MotorBike Squad International to ensure safety, weather resistance, and tamper protection during transit.

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